Project Management and ITSM

The Project Management Team at EIA is comprised of industry-certified professionals dedicated to ensuring that technical execution stays on track while providing stakeholders with the data they need to make informed business decisions.

Workspace Collaboration

To achieve success, our project managers dedicate time to understanding the client and their goals before building an interactive program management workspace. Unlike a traditional “project plan,” this workspace goes beyond milestones, and allows us to gather data while working collaboratively with our clients and partners, so that you always have accurate, real-time insight into the status of your projects. This level of accessibility lends itself directly to a high degree of accountability that builds lasting trust with those that we work with.  

• Tailored Project plan including activities, duration, dependencies, status

• Traditional or Agile supported

• Shared Documents and localized communications

Staying Organized & On Schedule

Because we firmly believe in relying on the strengths of our team members to deliver a unique solution to our clients, our schedules vary depending on the needs of the project. To maximize efficiency, we monitor each team member’s workload and stay on schedule by setting up reminders through our workspace for key milestones to ensure that our backlog doesn’t remain backlogged and milestones aren’t missed.

• Reminders

• Workload Balance

• Progress Tracking

Data Collection

We believe that sound decisions cannot be made without comprehensive data sets. Our Project Managers document the status, risks, issues, and successes of a project meticulously for retroactive and predictive analysis within a program, and ongoing improvements. With automated reports to monitor adherence to a projects KPIs, we are able to formalize the data that we collect and deliver point-in-time analysis of project health for oversight.

• Defined milestones

• Measurable KPIs

• Automated reports

Change Management

Operational support of an enterprise network is complex. The EIA PMO team recognizes the need to communicate the implementation, impact, risks, and results of project activities to the larger organization through the ITSM process.

• Change Management

• Incident Management

• Asset Management

EIA Services are available globally and can be tailored to fit a client’s specific needs. Project Management and Change Management support is available for all services providing a seamless Program experience.

Languishing in an M&A IT Transition?

Survey & Discovery: The Hidden Key to M&A Integration Success

Mergers and acquisitions are designed to create growth, efficiency, and competitive advantage. But after the deal closes, one of the biggest challenges emerges quietly: integrating IT infrastructure.

Every acquisition comes with a new set of networks, data centers, and systems. To transition, replicate, or consolidate these assets, leadership needs to answer a critical question: “What exactly did we buy?”

That’s where Survey & Discovery makes all the difference.

Why IT Visibility Matters in M&A

While financial, legal, and operational due diligence are standard, IT infrastructure is often overlooked until integration begins. The result? Costly surprises and delays.

• Undocumented cabling or power limitations can stall deployments.

• Unsupported hardware or inconsistent configurations can risk outages.

• Lack of visibility can slow down consolidation and increase costs.

Without a clear picture of IT assets, integration timelines stretch, risks multiply, and ROI suffers.

How Survey & Discovery Creates Clarity

EIA can deliver a complete view of acquired infrastructure before integration begins. Our approach combines:

• Remote Logical Surveys – Digital visibility into network performance, capacity, and configuration health.

• On-Site Physical Surveys – Hands-on documentation of critical infrastructure: distribution frames, power availability, cabling, and wireless coverage.

Together, these provide leadership with the confidence to plan integration with accuracy and speed.

The Business Benefits

Survey & Discovery helps M&A leaders:

• Accelerate Value Realization – Faster integration means quicker ROI.

• Reduce Risk – Identify and address hidden IT issues before they cause disruption.

• Enable Smarter Decisions – Know what to consolidate, upgrade, or replicate.

• Protect Operations – Ensure business continuity during transition.

EIA Services: Enabling M&A Success

Survey & Discovery isn’t just an IT exercise—it’s a business strategy. By uncovering and documenting the true state of acquired assets, we help organizations avoid surprises, minimize risk, and integrate faster.

Security

Network Security Begins with Visibility

In today’s hyperconnected world, enterprise networks are no longer made up of just laptops, servers, and mobile devices. They now include an explosion of IoT, OT (operational technology), medical devices, cloud workloads, and shadow IT. This growth delivers immense value but also expands the attack surface dramatically.

The first principle of securing any environment is simple but often overlooked: you can’t protect what you can’t see.

Why Visibility Comes First

Before implementing firewalls, intrusion detection systems, or threat intelligence, organizations must achieve complete visibility into what’s on their network. Without it, security teams are operating blind—unable to assess risks, enforce policies, or respond to threats effectively. Visibility is the foundation for:

• Asset Discovery: Identifying every device—managed or unmanaged—that connects to the network.

• Risk Assessment: Understanding vulnerabilities and exposures across diverse endpoints.

• Policy Enforcement: Applying segmentation and access controls tailored to device behavior.

• Incident Response: Detecting anomalies quickly and pinpointing their source.

Tools That Deliver Network Visibility

Several leading technologies are helping organizations gain this critical visibility:

ORDR	Specializes in IoT and connected device security. Automatically discovers devices, profiles behavior, and continuously monitors risks. Strong in healthcare and manufacturing due to deep visibility into medical, OT, and IoT environments.
ForeScout	Provides agentless device visibility and control across IT, IoT, and OT. Integrates with a wide security ecosystem to dynamically enforce access policies regardless of device type.
Nozomi Networks	Focused on OT and ICS (industrial control systems). Delivers visibility into critical infrastructure to detect anomalies indicating cyber or operational risks. Essential for utilities, energy, and industrial orgs where downtime is catastrophic.
xFlow Capabilities	Analyzes NetFlow, IPFIX, and other flow records to reveal network traffic patterns: who talks to whom, which protocols, and volumes. Supports baseline monitoring and detection of suspicious or unauthorized activity.

Building Security on the Foundation of Visibility

Visibility is not the end goal—it’s the beginning. Once organizations know what’s on their networks and how devices behave, they can:

• Segment critical assets to reduce lateral movement.

• Automate risk scoring and prioritize remediation.

• Strengthen compliance reporting with accurate inventory and monitoring.

• Enhance detection and response by correlating device data with SIEMs and SOC workflows.

Without visibility, security strategies are reactive and fragmented. With visibility, they become proactive, data-driven, and effective.

Final Thoughts

The cyber threat landscape continues to evolve, but one truth remains constant: network security begins with visibility. By leveraging solutions like ORDR, ForeScout, Nozomi, and xFlow, organizations can shine a light on every corner of their network and build a resilient security posture.

Comprehensive Wireless Services Tailored to Your Needs

Reliable wireless connectivity is the backbone of business operations. EIA specialized in delivering end-to-end wireless services that ensure optimal performance, coverage, and scalability. From initial surveys to equipment recommendations and project management, we’ve got every stage of your wireless journey covered.

Expert Wireless Surveys

Our wireless services begin with comprehensive surveys to give you a clear picture of your current or planned environment:

• Ekahau Passive Surveys with Sidekick 2 – Industry-leading technology to measure and analyze real-world Wi-Fi performance.

• Spectrum and Coverage Analysis – Identifying interference, dead zones, and signal overlap.

• AP-on-a-Stick Placement Surveys – Validating access point performance and placement before deployment.

These insights allow us to optimize coverage, reduce interference, and ensure seamless connectivity for your users.

Predictive Wireless Design

Whether you’re planning a new build or upgrading an existing space, our predictive design services help you prepare with confidence:

• Predictive Wireless Design of New or Existing Areas – Ensures your network supports business needs today and scales for tomorrow.

• Access Point Mounting Plans – Tailored recommendations on mounting options, locations, and hardware for optimal performance.

With predictive modeling, we can minimize guesswork and deliver a design that’s both cost-efficient and future-ready.

Full Equipment Recommendations

The right hardware makes all the difference. We provide a detailed Wireless Equipment Bill of Material (BOM) so you know exactly what’s needed for a successful deployment:

• New Access Points and Wireless Controllers

• Associated External Antennas

• Access Point Mounts

• Lightning Arrestors for Outdoor Areas

• Optics and Cables

Every BOM is customized to your environment, ensuring you invest only in equipment that truly benefits your network.

Project Management and Cabling Support

Technology is only as strong as the infrastructure supporting it. Our Project Management Office (PMO) can oversee vendor coordination, including developing cabling requirements and managing your cabling vendor. This ensures every component—from access point placement to backbone cabling—is installed properly and integrated smoothly.

Why Choose Us?

We combine technical expertise with proven processes to deliver wireless networks that are reliable, secure, and built to last. By offering everything from surveys to equipment selection and project management, we provide a one-stop solution for all your wireless needs.

Driving Network & Data Center Modernization with Confidence

Driving Network & Data Center Modernization with Confidence

In today’s digital-first world, the foundation of business success lies in reliable, scalable, and secure IT infrastructure. Campus Networks and Data Centers must evolve constantly to meet the demands of modern enterprises, and that’s where our Complete Modernization Program comes in.

At EIA Services, we provide global expertise tailored to your unique needs. From project management to change management, our team ensures a seamless program experience—whether you’re upgrading, expanding, or completely transforming your network.

Why Partner with EIA Services?

Global Availability, Local Flexibility	Access resources wherever you operate, while ensuring solutions adapt to regional needs.
End-to-End Project & Change Management Support	Comprehensive management that covers planning, execution, and change adoption for smooth outcomes.
Seamless Delivery Across All Stages of Modernization	Consistent delivery from initial strategy through deployment, ensuring modernization without disruption.

Comprehensive Campus Network & Data Center Services

1. Survey & Discovery

A successful modernization starts with a complete understanding of your environment:

• Remote logical surveys – visibility into utilization, performance, and configuration health.
• On-site physical surveys – mapping MDFs/IDFs, power, cabling, and access points.

Best practice: Combine both approaches for an end-to-end picture ensuring accurate, future-proof designs.

2. Outage Coordination & Workflow

We coordinate with all stakeholders across the full lifecycle:

• Design
• Ordering
• Cable Vendor Management
• Staging
• Deployment
• Decommission

3. Design Services

• One-for-one hardware replacements
• Optimization based on port utilization
• Speed upgrades and feature deployment
• Fiber assessments (remote or on-site)

4. Ordering Support

We help develop accurate bills of material:

• Switches, modules, optics
• Power and PoE analysis
• Accessories (wireless mounts, copper/fiber jumpers)

5. Professional Staging

• Inventory, labeling, and code upgrades
• Stack builds
• Full, base, and merged configs
• Port-for-port template translations

6. Deployments & Migrations

Planned rollouts with precision and flexibility:

• Detailed outage schedules aligned to on-site windows
• Pre-install setup (space permitting)
• Cable tagging with mapped configs
• Patch cord replacement or repair
• Lift-certified techs (EIA provides lifts if needed)

7. Quality Assurance (QA)

• Device move verification
• Interface configuration checks
• VLAN and NAC profile validation

8. Decommissioning & Hardware Removal

We ensure your environment is clean, secure, and compliant:

• Legacy device collection & centralized logging
• Serial number scans for “In/Out” docs
• Label removal and config wiping
• In/Out reporting – by serial, model, asset ID
• Recycling program oversight to avoid leftover gear

The EIA Advantage

Whether modernizing a campus network or upgrading a data center, our Complete Modernization Program ensures smooth, accurate, and future-ready results. With expertise across discovery, design, procurement, deployment, QA, and decommissioning, EIA Services delivers not just solutions—but peace of mind.

Ready to modernize your network? Let’s build your future-ready infrastructure together.

Licensing & Expense Management

Process Hurdles We Solved to create Customer-Driven Data

•       Cisco License Renewal Forecasts

•       Cisco EULA Verification Records

•       Bulk device-level license detail

•       Missing “Paid For” Licenses

•       Business Unit billback capability

•       Product Instance Compliance

•       Quarterly Cisco Ready shipping report audit

•       Monthly Smart Account Alerts audit

Getting Started with Network Automation

Network automation has shifted from a niche skill to a mainstream, essential capability for network engineers. While many find it intimidating and outside their comfort zone, learning some automation is now a necessity. This overview introduces practical approaches using Python and Ansible to demonstrate how common network tasks can be automated, highlighting the benefits and trade-offs of each.

Network Automation is Software Development

It is important to realize that network automation is in fact software development and while we encourage every network engineer to get familiar with this environment, it is critical that IT management understand their strategic approach so they can support and fund appropriately.  As a manager, you need to ask yourself, is your strategy to skill up your team? or will you bring in software developers to work with your team?

Obstacles to Getting Started

Engineers face several challenges when beginning their automation journey:

Tools	The abundance of frameworks and options can be overwhelming.
Skills	Coding knowledge and familiarity with automation platforms are required.
Environments	Building a reliable environment for experimentation takes planning.
Time	Learning and experimentation must fit into busy schedules.

Tools and Frameworks

Two primary frameworks dominate entry-level automation:

Python	Flexible, script-based approach with rich libraries (e.g., Netmiko).
Ansible	Declarative playbooks for scalable and repeatable tasks.

Supporting tools include YAML, JSON, and XML for data representation, plus version control systems for managing automation code.

Skills and Environment Setup

Success depends on selecting one framework to start with and becoming proficient before expanding. Engineers should:

• Learn foundational coding or playbook concepts.

• Incorporate revision control early.

• Choose a development environment (local Python setup or Ansible installation).

• Minimize unnecessary “side trips” into overly complex setups.

Testing Environments

Hands-on practice is critical. Options include:

• Physical labs: Personal gear or workplace labs.

• Virtual labs: There are many options today to get you up an running with a virtual lab.  We strongly recommend Containerlab but there are also options like GNS3, CML, Cisco DevNet sandboxes, Docker images, or other virtualized platforms. These provide affordable, scalable environments for experimentation.

This practical comparison helps engineers see how each tool approaches the same network task.

Getting started with network automation requires overcoming initial obstacles through deliberate tool selection, skill development, and hands-on practice. A quick-start strategy is to begin small, experiment in test environments, and embrace “side trips” as valuable learning opportunities. The key is to step outside your comfort zone and steadily build automation into everyday network engineering.

Driving Network Observability with SuzieQ

Driving Network Observability with SuzieQ and Our Practice

At EIA, we’ve long recognized that true network observability goes beyond dashboards and alerts. As Dinesh G. Dutt, creator of SuzieQ and author of Cloud Native Data Center Networking, puts it:

“Observability is the ability of a system to answer either trivial or complex questions that you pose as you go about operating your network. How easily you can answer your questions is a measure of how good the system’s observability is.” — Dinesh G. Dutt

This perspective resonates strongly with our approach. Monitoring alone tells you that something is wrong, while observability empowers you to understand why it’s happening and how to address it.

Our Observability Practice

We’ve built our observability practice around this philosophy, leveraging SuzieQ Enterprise as a foundational platform. From the beginning, we saw the value SuzieQ brought in answering both the simple and complex operational questions across:

Wired and Wireless Networks	Enterprise connectivity across LAN, WAN, and Wi-Fi environments.
Security Infrastructure	Firewalls, intrusion detection, and compliance-focused protection.
Cloud and Hybrid Environments	Public, private, and hybrid cloud strategies integrated with on-premise systems.

Our practice doesn’t stop at visualization—it’s about giving operators and engineers the confidence to explore, troubleshoot, and optimize networks at scale.

Partnership with Stardust Systems

We’re proud to have a close partnership with Stardust Systems, who have extended SuzieQ with features tailored to client needs. Their innovations have directly supported initiatives ranging from advanced compliance reporting to multi-domain visibility—helping us deliver even more value to our customers.

Looking Ahead

By combining SuzieQ Enterprise with our broader services, we give organizations the ability to move beyond reactive monitoring into proactive, question-driven network operations. With partners like Stardust Systems, we’re continuing to expand what’s possible in observability—ensuring that our clients can operate with clarity, resilience, and efficiency.

Voice, Video, & Collaboration

In today’s hybrid workplace, seamless voice, video, and collaboration solutions are no longer optional—they’re essential. At [Your Company Name], we are dedicated to empowering organizations with the tools they need to connect, collaborate, and thrive from anywhere in the world.

That’s why we’re proud to highlight our strategic partnership with YorkTel, a global leader in delivering innovative collaboration and managed services. Together, we provide customers with scalable, reliable, and secure solutions that bring people closer—whether they’re across the hall or across the globe.

Why Our Approach Stands Out

End-to-End Expertise	From planning and design to deployment and support, we ensure every stage of your collaboration journey is seamless.
Best-in-Class Technology	Leveraging YorkTel’s proven video and unified communications platforms, we deliver solutions tailored to your business needs.
Future-Ready Scalability	Whether you’re supporting a growing hybrid workforce or global operations, our solutions evolve as your organization does.
Trusted Partnership	With YorkTel’s decades of experience and our hands-on approach, you gain more than technology—you gain a team committed to your success.

The Impact

Our customers are seeing measurable improvements in employee engagement, productivity, and customer experience by unifying their collaboration tools under one powerful strategy. By combining our expertise with YorkTel’s global capabilities, we deliver a solution that’s not just about technology—it’s about transforming how people work.

Ready to elevate your collaboration experience? Let’s talk about how we can help your organization connect and achieve more.

Why Survey & Discovery is the Secret to Successful Network Modernization

When organizations think about modernizing their campus networks or data centers, the first things that come to mind are usually new hardware, faster speeds, or more capacity. But the truth is, the most critical step happens before any new equipment arrives: Survey & Discovery.

Skipping this step is like remodeling a building without ever checking the foundation—you’re setting yourself up for costly surprises later.

What Is Survey & Discovery?

Simply put, Survey & Discovery is about understanding what you already have—both logically and physically—before making changes.

At EIA Services, we approach this step in two complementary ways:

Remote Logical Surveys	Using our Observability practice, we can quickly assess your existing environment. This provides insights into things like: How ports are being used Where capacity issues may be hiding Whether configurations are consistent and healthy
On-Site Physical Surveys	Our experts visit your facilities to document real-world details, including: Power availability and redundancy Cabling condition and labeling MDFs/IDFs layouts Access point placement for wireless coverage

Why It Matters

Without a proper survey, IT teams often discover too late that:

• The new gear won’t fit into existing racks or power setups

• Cabling isn’t labeled correctly, making migrations confusing

• Configuration assumptions were wrong, creating delays during deployment

By investing in Survey & Discovery upfront, you gain:

• Fewer surprises – Problems are uncovered and addressed early

• Accurate designs – Plans reflect your actual environment, not assumptions

• Faster deployments – Teams arrive prepared with the right equipment and strategy

The Best of Both Worlds

The most effective approach combines both remote and on-site surveys. Together, they provide a complete picture: the digital view of how your network is performing and the physical realities of your infrastructure.

This combination ensures modernization projects are planned right the first time, reducing risk and accelerating time to value.

EIA Services: Your Partner in Discovery

Survey & Discovery isn’t just a box to check—it’s the foundation of every successful modernization program. With our global reach and hands-on expertise, EIA Services helps organizations uncover the details that make the difference between a smooth upgrade and a painful one.

Thinking about modernizing your network or data center? Start with Survey & Discovery—the smartest first step you can take.