Project Management and ITSM

Written By Sonny Oram

The Project Management Team at EIA is comprised of industry-certified professionals dedicated to ensuring that technical execution stays on track while providing stakeholders with the data they need to make informed business decisions.

 

Workspace Collaboration

To achieve success, our project managers dedicate time to understanding the client and their goals before building an interactive program management workspace. Unlike a traditional “project plan,” this workspace goes beyond milestones, and allows us to gather data while working collaboratively with our clients and partners, so that you always have accurate, real-time insight into the status of your projects. This level of accessibility lends itself directly to a high degree of accountability that builds lasting trust with those that we work with.  

  • Tailored Project plan including activities, duration, dependencies, status

  • Traditional or Agile supported

  • Shared Documents and localized communications

 

Staying Organized & On Schedule

Because we firmly believe in relying on the strengths of our team members to deliver a unique solution to our clients, our schedules vary depending on the needs of the project. To maximize efficiency, we monitor each team member’s workload and stay on schedule by setting up reminders through our workspace for key milestones to ensure that our backlog doesn’t remain backlogged and milestones aren’t missed.

  • Reminders

  • Workload Balance

  • Progress Tracking

 

Data Collection

We believe that sound decisions cannot be made without comprehensive data sets. Our Project Managers document the status, risks, issues, and successes of a project meticulously for retroactive and predictive analysis within a program, and ongoing improvements. With automated reports to monitor adherence to a projects KPIs, we are able to formalize the data that we collect and deliver point-in-time analysis of project health for oversight.

  • Defined milestones

  • Measurable KPIs

  • Automated reports

 

Change Management

Operational support of an enterprise network is complex. The EIA PMO team recognizes the need to communicate the implementation, impact, risks, and results of project activities to the larger organization through the ITSM process.

  • Change Management

  • Incident Management

  • Asset Management

 

EIA Services are available globally and can be tailored to fit a client’s specific needs. Project Management and Change Management support is available for all services providing a seamless Program experience.

Sonny Oram

Sonny Oram is the founder of Qwear and a leading voice in the queer fashion movement. For over a decade, he has been documenting, writing about, and experimenting with queer fashion, amplifying the voices and stories of LGBTQIA+ individuals. His expertise has been featured in major media outlets like HuffPost, BuzzFeed, Design*Sponge, and QTYPE Magazine, and he spoke at South by Southwest for the first official queer fashion panel in 2016.

Through Qwear, Sonny has launched powerful campaigns, including the award-winning #ThisIsWhatAsexualLooksLike with Yasmin Benoit, and continues to create spaces for underrepresented communities to be seen. He also utilizes search engine optimization (SEO) techniques to bring more diversity to online search results, ensuring that terms like “androgynous style,” “bisexual style,” and “asexual” reflect a broader range of experiences.

Sonny is also the author of the foreword for “Queer and Trans Fashion Brands: Resistance and Revolution in the 21st Century” (Bloomsbury Academic, 2025).

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